Privacy Policy

Pearl & Carter Carriage Occasions Limited Privacy Policy

Our contact details 

Name: Mr & Mrs Reynolds

Address: 1 Merryfield Approach, Leigh-On-Sea, Essex. SS9 4HL

Phone Number: 07519121735

E-mail: pearlandcartercarriageoccasions@outlook.com

Privacy Policy Completed:

30/10/2023

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

· We collect email address(es), phone number(s) for liaising service requirements

· Website user stats are collected over website and social media site(s)

· Customer financial information is minimal when funds received name and event date is requested on paying reference

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To facilitate your special occasion to the best of our ability

· We require information through the booking form; beyond your occasion to further improve our service for future customers

· For receiving your payment and our bookkeeping and accounting

We also receive personal information indirectly, from the following sources in the following scenarios:

· Through website, search engine optimisation and social media analytics

We use the information that you have given us in order to prepare a tailored service for you perfect occasion to fit your timings and give our staff the information needed for your special day

We may share this information with Pearl and Carter Carriage Occasions Limited staff members

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting pearlandcartercarriageoccasions@outlook.com and requesting removal of your enquiry

(b) We have a contractual obligation.

How we store your personal information 

Your information is securely stored. 

We keep contact information including email addresses, booking form details and payment history for 5 years; We will then dispose of  your information by deletion of  our system including email account and printed paperwork will be shredded and destroyed.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at pearlandcartercarriageoccasions@outlook.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Pearl and Carter Carriage Occasions limited, 1 Merryfield Approach, Leigh-on-sea, Essex, SS9 4HJ England.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk